Dashboard
Welcome to your command center! After completing the sign-up and Introduction Survey, you'll land on the ReadyChatAI Dashboard. This is your central hub for monitoring your bot's activity, tracking performance metrics, and accessing important business data at a glance.
Overview
Your dashboard is designed to provide immediate insights into your ReadyChatAI operations. It serves as your starting point for understanding how your bot is performing and where you might need to make improvements.
The ReadyChatAI Dashboard provides key insights and data summaries
💡 Note for New Users: When you first access your dashboard, many metrics may show "0" or display messages like "Your Data is on its way!" This is completely normal. As your bot begins interacting with customers, these sections will populate with real-time data.
Key Dashboard Components
1. Date Range Selector
Located at the top of your dashboard, this powerful filter allows you to:
- View data for specific time periods
- Select predefined ranges (This Week, This Month, etc.)
- Choose custom date ranges for detailed analysis
- Compare performance across different intervals
2. Key Performance Indicators (KPIs)
Your dashboard prominently displays four essential metrics in card format:
Total Conversations
- Shows the total number of chat interactions your bot has handled
- Helps you understand customer engagement levels
Total Message Count
- Displays the overall number of messages exchanged
- Includes both incoming customer messages and outgoing bot responses
Total Orders
- Tracks the number of orders processed through your bot
- Only visible if your bot is configured for e-commerce
Total Sales
- Shows the monetary value of sales generated through bot interactions
- Complements order tracking with revenue insights
3. Top 10 Most Used Words
This analytics section reveals valuable insights about your customer conversations:
Display Options:
- Cloud View: Visual representation where word size indicates frequency
- List View: Traditional ranked list of most common terms
Benefits:
- Identify trending topics and customer interests
- Discover common customer needs and pain points
- Find opportunities to enhance your bot's knowledge base
- Understand the language your customers use
Initially displays "No Words Found Yet" until sufficient conversation data is collected.
4. Unanswered Questions
This critical section is your bot improvement tool, listing queries your bot couldn't answer:
Key Features:
- Filter questions by various criteria
- Identify knowledge gaps in your bot's training
- Prioritize which information to add to your knowledge base
How to Use This Data:
- Review questions regularly to spot patterns
- Add missing information to your Data Sources & FAQs
- Refine existing answers for better clarity
- Improve your bot's response accuracy over time
Shows "No Questions Found" when all queries have been successfully addressed.
5. All Orders Overview
For businesses using ReadyChatAI for order management, this comprehensive table includes:
Order Details:
- ID: Unique order identifier
- Products: Items included in the order
- Customer: Customer information
- Created: Order date and time
- Quantity: Number of items ordered
- Total Cost: Order value
- Channels: Social media channel where order originated
- Status: Current order status (pending, processing, shipped)
- Actions: Quick action buttons for order management
Management Tools:
- Filter and sort orders by various criteria
- Export order data for external analysis
- Track order flow and fulfillment
Displays "No Orders added yet" if no orders have been processed.
6. Account Information & Quick Access
Message Usage Tracking:
- View remaining message quota in the left sidebar
- Monitor usage against your plan limits
- Receive upgrade prompts when approaching limits
Support Access:
- Floating chat icon for quick ReadyChatAI support
- Easy access to help resources and documentation
Profile Settings:
- Access language preferences
- Manage notification settings
- Update account and business profile information
Making the Most of Your Dashboard
Your dashboard is a dynamic business intelligence tool. Use it strategically to:
Monitor Performance
- Track key business metrics for customer interaction and sales
- Identify trends in customer engagement over time
- Compare performance across different time periods
Improve Bot Intelligence
- Analyze "Top 10 Most Used Words" to understand customer language
- Address "Unanswered Questions" to fill knowledge gaps
- Continuously refine your bot's responses based on real data
Manage Operations
- Track order flow and e-commerce activities
- Monitor account status and message usage
- Stay informed about your business operations
Optimize Customer Experience
- Identify common customer inquiries and pain points
- Ensure your bot can handle the most frequent questions
- Improve response accuracy and customer satisfaction
Best Practices
Daily Check-ins:
- Review unanswered questions to identify improvement opportunities
- Monitor message usage to stay within plan limits
- Check recent orders for any issues requiring attention
Weekly Analysis:
- Analyze conversation trends using the word cloud
- Review performance metrics for the past week
- Compare current performance to previous periods
Monthly Planning:
- Use monthly data to inform business decisions
- Plan bot improvements based on customer interaction patterns
- Assess whether your current plan meets your needs
Getting Started Tips
- Familiarize yourself with each dashboard section
- Set up regular check-ins to monitor performance
- Focus on unanswered questions first for quick improvements
- Use date filters to analyze specific time periods
- Export data when you need detailed analysis
Your dashboard is the best place to start each ReadyChatAI session and get a pulse on your automated customer interactions and business operations. Regular monitoring will help you optimize your bot's performance and grow your business effectively.