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Knowledge Base

Managing Your AI's Knowledge Base​

The Knowledge Base is where you empower your ReadyChatAI bot with comprehensive knowledge. By reviewing and answering questions here, you train your bot to respond to customer queries accurately and efficiently, reducing the need for human intervention.

Path: AI Configuration > Knowledge Base

Overview​

The Knowledge Base uses an inbox-style layout with a question list on the left and a detail panel on the right. It is organized into two tabs:

  • Unanswered — Questions that customers asked but your bot couldn't answer
  • Answered — Questions that have been answered and are part of your bot's active knowledge

ReadyChatAI Knowledge Base - Unanswered Tab The Knowledge Base showing unanswered questions that need your attention.

Looking for other data import methods?

  • Web Scraping: Extract content from websites automatically. See the Products page (Web Scraping tab).
  • Import Files: Bulk import products via CSV. See the Products page (Import Files tab).

Unanswered Questions​

The Unanswered tab is your priority area. It shows questions that customers asked but your bot couldn't answer from its existing knowledge. Regularly addressing these questions is the most direct way to improve your bot's accuracy.

Features:

  • Search — Filter questions by keyword
  • Sort — Order questions by date or relevance
  • Question list — Click any question to view its details in the right panel

Each question in the list shows:

  • The question text (truncated if long)
  • How long ago it was asked

When you select a question, the detail panel on the right shows:

  • The full question text
  • Who asked it and on which channel
  • A field to provide your answer
  • Option to link the answer to specific products

Answering a Question​

  1. Click on a question from the list
  2. Review the full question in the detail panel
  3. Type your answer in the answer field
  4. Optionally link the question to relevant product(s)
  5. Click Answer Question to save

Once answered, the question moves to the Answered tab and becomes part of your bot's active knowledge.

Answered Questions (FAQs)​

The Answered tab displays all question-and-answer pairs currently stored in your bot's knowledge base. This includes both questions you've proactively added and those you've answered from the Unanswered tab.

ReadyChatAI Knowledge Base - Answered Tab The Answered tab showing your bot's existing knowledge base.

Features:

  • Search — Find specific answered questions
  • Edit — Click any answered question to modify the answer
  • Delete — Remove Q&A pairs that are no longer relevant

Adding New Questions​

Use the Add New Questions button to proactively populate your bot's knowledge base with Q&A pairs for questions you anticipate customers might ask.

Steps:

  1. Click Add New Questions
  2. Enter the question as your customers would ask it
  3. Provide a clear, concise answer
  4. Link to relevant products if applicable
  5. Click Save

Key Actions​

  • Add New Questions — Proactively add Q&A pairs to your knowledge base
  • Export — Download your Q&A data for backups or offline review
  • Filter — Sort and narrow down questions by various criteria (channel, status, date range, product)

Best Practices​

  • Prioritize Unanswered Questions: Regularly check and address questions in the Unanswered tab. This is the most direct way to improve your bot's accuracy and customer satisfaction.
  • Be Clear and Customer-Centric: Write answers in simple language that is easy for customers to understand. Formulate questions as your customers would ask them.
  • Link to Products Accurately: When a question is specific to a product or service, link it correctly. This ensures contextual responses.
  • Keep Information Current: If product details, pricing, policies, or services change, update the relevant Q&As.
  • Test Regularly: After adding new knowledge, use the Playground to verify your bot responds correctly.