Settings
Settings covers your team, subscription and personal account. See Notifications and Account for your profile, alerts, signed-in devices and account deletion.
Business identity, address, hours, timezone and currency live under AI Configuration > Configure > Business Info.
User Management
Path: Settings > User Management
Only Admins can open User Management or Billing; other roles don't see either page in their dashboard.
The table shows each person's username, name, phone, email, roles, status and actions. Filters carry into Export.
Add a user
Choose Add new user, enter their contact, language and timezone, set a username and password, and assign one role. A teammate holds exactly one role at a time — picking a different role later replaces the old one, it doesn't add to it. ReadyChatAI does not email the new user; share the username and password with them yourself.
| Role | Main access |
|---|---|
| Admin | All settings, channels, catalogue, orders and bot configuration |
| Messages Manager | Messages, Leads and Playground |
| Schedule Manager | All appointments and services |
| Schedule User | Assigned appointments and services |
| Escalation Agent | Gets the alerts when a customer asks for a person |
Everyone can open the Dashboard and their own Personal settings. Schedule Users can only change assigned work; Schedule Managers cover the business. Give Admin only when the person needs billing or configuration access. Within User Management, only an Admin can add a user, edit someone else's details or change a role — anyone else can view and edit only their own details, never their own role.
Schedules and access
Set each team member's weekly start/end times and inactive days. Admins and Escalation Agents receive escalations only during those hours; when nobody is on duty and a customer asks for a person, the assistant says no one is available right now and names the next available time. Disable User blocks sign-in but preserves history and can be reversed — except you can never disable the only active Admin left on the account; make someone else Admin first. Delete is permanent. You cannot change your own status.
Deleting the last team member on the account — including deleting yourself when no one else remains — closes the business account entirely, immediately. The login is gone for good the moment the deletion goes through: nobody can sign in to the business again, not even for the rest of a period you already paid for. Any active subscription is set to stop at the end of that period rather than renewing, so you are not billed again — but the remaining days are neither refunded nor usable. If the cancellation can't go through, the deletion is stopped and that user stays in place. This is separate from the account-deletion email flow in Notifications and Account, which takes up to three business days.
Billing
Path: Settings > Billing
The Current Plan card shows plan, price, message allowance and remaining messages, renewal or expiry, trial state and saved payment method.
Prices below take effect 2026-09-01.
| Plan | Monthly messages | Monthly price |
|---|---|---|
| Free | 100 | $0 |
| Standard | 1,500 | $14.99 |
| Pro | 4,000 | $29.99 |
| Enterprise | 40,000 | Contact sales |
Annual billing is $179.88 for Standard and $314.90 for Pro. Enterprise is arranged with sales. Free is no longer offered to new accounts — a new account starts with a card trial — but accounts already on it keep it. Standard continues beyond its allowance at $0.05 per additional message and Pro at $0.04. Free's 100 messages are a one-time allowance, not a monthly refill: it stops when they run out.
Spending limit for extra messages
The Spending limit for extra messages card, on plans that bill extra messages, lets an Admin turn on Limit spending on extra messages and set a Maximum per billing cycle (USD) of up to $10,000.00. When extra messages reach that amount, your AI agent pauses automatic replies until your next billing date; messages still arrive in your inbox. $0.00 allows no extra messages at all. Without a limit, extra messages keep being billed. See Billing for what a paused agent looks like.
Usage, upgrades and invoices
Usage & Overage breaks usage down by channel and estimates overage; the invoice is the final charge. Before an upgrade, the confirmation shows today's charge and next renewal. Remaining messages adjust for what you already used, and current-cycle overage is forgiven. Stripe handles payment.
A past-due balance, annual subscription, inactive account, another upgrade in the same cycle or an active trial may send you to Manage Subscription rather than the self-serve upgrade.
Billing History provides invoice downloads. Change invoice details controls company, address, tax number and invoice email.
Good habits
- Give each person the narrowest role they need and disable access promptly when they leave.
- Review Usage & Overage before the allowance runs out, and set a spending limit if extra messages must never pass a fixed amount.
- Keep the payment method and invoice email current.
- Review your own sessions and alerts in Notifications and Account.