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Help

Submitting a support request​

The Help Request Ticket page is how you reach the ReadyChatAI Customer Success team from inside your dashboard. Use it to report something broken, ask a question, or request a feature.

Two ways to get there:

  • Click your profile picture in the top-right corner and choose Help.
  • On a phone, open the navigation menu and tap Support.

The floating button in the bottom-right corner of the dashboard opens the Copilot instead — a separate assistant — not this page.

Help Request Ticket Page The Help Request Ticket form.

The form​

FieldRequiredNotes
In a few words, tell us what your inquiry is aboutYesYour one-line summary. Up to 256 characters
Provide a detailed descriptionYesThe full explanation. No length limit
Add FileNoScreenshots, documents, logs — anything that helps

Type of request​

Every ticket you file here lands in the same queue — there's currently no way to mark one as a bug, a question, or a feature idea from this form.

Attachments​

  • Up to 10 files per ticket
  • 25 MB maximum per file
  • Accepted formats: JPG, JPEG, PNG, GIF, WEBP, PDF, TXT, CSV, DOCX, XLSX, DOC
  • Click the upload area to pick files, or drag them onto it

Sending it​

Fill in the summary and the description, attach anything useful, and click Submit. You'll see a confirmation that the request was sent, and the support team will get back to you.

After you submit​

There's no page in the dashboard where you can check on a ticket once it's sent — the confirmation message you see when you submit is the only record of it inside the dashboard. A reply arrives by email, and the form doesn't ask for one separately, so mention the email address you want the team to use somewhere in your description.

Getting a faster answer​

The difference between a ticket that gets resolved on the first reply and one that takes three is almost always the same thing: whether we can reproduce what you saw.

  • Say where you were and what you did. Which page, what you clicked, what happened, and what you expected instead.
  • Attach a screenshot. It is the single most useful thing you can include — it often answers questions we'd otherwise have to ask you.
  • If it involves a specific conversation, order or customer, say which one. It saves us guessing.
  • One issue per ticket. Two unrelated problems in one message get answered at the speed of the slower one.