Channels
Managing Channels: Your Social Connections
The "Channels" page is your central hub for connecting ReadyChatAI to your various social media accounts and messaging platforms. This is where you set up and manage the channels through which your AI bot communicates with customers.
Path: AI Configuration > Channels
The Channels page showing all available platform integrations.
Supported Platforms
ReadyChatAI supports automation across three messaging platforms:
| Platform | Description | Action |
|---|---|---|
| Messages and page interactions | Add Another Account | |
| Customer messaging via WhatsApp Business API | Integrate WhatsApp | |
| Direct messages and comments | Add Another Account |
Each platform is displayed as a card with its icon, name, and an action button for connecting or managing accounts.
Connecting Your Accounts
Facebook & Instagram
- Click "Add Another Account" next to the platform
- Follow the on-screen authorization prompts
- Log into your Facebook/Instagram account
- Grant the necessary permissions to ReadyChatAI
- Confirm the connection is active
Once connected, a "Show More" dropdown appears next to the platform name, allowing you to view and manage your linked accounts.
WhatsApp Business
- Click "Integrate WhatsApp"
- Follow the WhatsApp Business API setup process
- Verify your business phone number
- Complete the connection
Note: WhatsApp Business API has specific requirements including a verified business phone number.
Managing Connected Accounts
For connected platforms (Facebook, Instagram), click "Show More" to:
- View all linked accounts and pages
- Check connection status
- Toggle bot activity per account
- Disconnect accounts when no longer needed
- Refresh connections if experiencing issues
Best Practices
- Start Small: Connect one channel first to test and refine your bot before adding more
- Monitor Performance: Check how your bot performs on each platform
- Regular Health Checks: Monitor connection status weekly and refresh connections when prompted
- Permission Maintenance: Social media platform updates can affect permissions — stay aware of changes
- Gradual Expansion: Add additional channels as you optimize responses on existing ones
Troubleshooting
Connection Problems:
- Check if social media passwords have changed
- Verify platform-specific requirements are met
- Refresh the connection through the Channels page
Missing Messages:
- Ensure the bot is active on the specific channel
- Check platform-specific notification settings
- Verify ReadyChatAI has proper permissions
Response Delays:
- Social platforms impose messaging rate limits
- ReadyChatAI manages these automatically
- High-volume accounts may need specific configurations