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Messages

The Messages Hub: Your Unified Inbox​

The "Messages" section serves as your central command center for all customer conversations happening across your connected social media channels. Here, you can monitor interactions handled by your ReadyChatAI bot, review conversation histories, and seamlessly take over chats when human intervention is required.

ReadyChatAI Messages Hub Interface
The main interface of the Messages Hub, showing conversation list and active chat.

The Messages Hub is typically divided into a few key areas to help you manage conversations efficiently:

1. Conversation Filters​

At the top of the Messages section, you'll find filter tabs to help you sort and view conversations:

  • All Messages: (Often the default) Displays every conversation from all connected channels.
  • Favorites: Shows conversations you've marked as important or needing follow-up (using a star icon).
  • Facebook: Filters to show only conversations originating from your connected Facebook Page(s).
  • Instagram: Filters to show only conversations from your connected Instagram account(s).
  • (Other channels like WhatsApp would appear here if connected).

2. Conversation List Panel​

On the left side, a scrollable panel lists individual conversations:

  • Search Conversations: A search bar at the top allows you to find specific conversations by customer name, keywords, or other criteria.
  • Conversation Snippets: Each item in the list typically shows:
    • Customer Avatar/Profile Picture.
    • Customer Name (e.g., "Katiuska Rodriguez Arrieta," "Ben Hain").
    • Last Message Preview: A snippet of the most recent message in that conversation.
    • Channel Icon: Indicates the source of the conversation (e.g., Facebook, Instagram).
    • Timestamp: When the last message was received or sent.
    • Star Icon: Allows you to mark a conversation as a favorite for easy access.
  • Selecting a conversation from this list will open it in the main chat panel on the right. The currently selected conversation is usually highlighted.

3. Main Chat Panel​

This is where the full content of the selected conversation is displayed, allowing you to read the history and respond:

  • Customer Information Bar: At the top of the chat panel, it displays:
    • Customer Avatar and Name.
    • "Show Profile" link: (Likely) Clicking this would reveal more details about the customer.
    • Channel Icon and Name (e.g., Instagram).
  • Conversation History: Messages are displayed chronologically, with customer messages and bot/agent replies clearly differentiated (e.g., by alignment or color). Timestamps for messages or groups of messages (e.g., "Nov 30, 2025") are often shown.
  • Message Input Area: At the bottom:
    • A field to "Type your message here...".
    • A send button (often a paper plane icon).
    • Potentially other icons for using emojis.

4. Chat Control & Action Bar​

Located at the top right of the main chat panel, this bar provides important controls and information related to the active conversation:

  • Chat AI Toggle: A crucial switch (labeled "Chat AI" with an ON/OFF toggle).
    • When ON, the ReadyChatAI bot is actively handling the conversation.
    • When OFF, a human agent has taken over, and the bot will pause its automated responses for this specific chat. This allows for seamless human intervention.
  • Star Icon: Mark or unmark the current conversation as a favorite.
  • Search in Chat Icon: (Likely) Allows you to search for specific text within the current active conversation.
  • More Options Icon: (Likely) Opens a menu with additional actions like viewing customer details, assigning the chat to another agent, or closing the conversation.

Key Functions of the Messages Hub​

  • Monitor Bot Performance: See how your AI is handling customer inquiries in real-time.
  • Seamless Human Takeover: Easily switch off the "Chat AI" to allow a human agent to respond directly when complex issues arise, a customer requests human assistance, or for VIP interactions.
  • Review History: Access full transcripts of past conversations for quality assurance, training, or context.
  • Centralized Communication: Manage messages from multiple social media platforms in one place.
  • Prioritize & Organize: Use filters and favorites to manage your workload effectively.

Team Collaboration: The Messages Hub is designed for both individual use and team collaboration. The ability to see conversation history and seamlessly take over from the AI (or another agent, if supported) ensures a consistent customer experience.

The Messages Hub is a dynamic and essential tool for staying connected with your customers, ensuring your AI bot is performing optimally, and providing excellent support when human touch is needed.