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Products

Managing Products​

The "Products" sub-section is where you list and manage all individual items your business offers for sale or discussion through the bot. The page features three main tabs: Products, Web Scraping, and Import Files.

Products List The main list view for all your products.

Products Tab​

Products Dashboard​

Overview metrics at the top of the page:

  • Total Products: The total count of individual products listed.
  • Recently Added: Products added recently.
  • Trending Products: Popular or frequently viewed products.

All Products Table​

This table provides a comprehensive list of your products:

  • Checkbox: For selecting multiple products for bulk actions (if available).
  • ID: A unique identifier for the product.
  • Products: The name of the product and often a thumbnail image.
  • Category: The category the product belongs to.
  • Price: The price of the product (e.g., "$20.00 USD").
  • Quantity: The current stock level or available quantity.
  • Availability: Indicates if the product is "Available" or "Out of Stock".
  • Actions:
    • View product details
    • Edit the product
    • Delete the product

Use the "Add New Product" button to create a new entry, or the "Import Products" button to bulk import via CSV.

Adding or Editing a Product​

When you click "Add New Product" or edit an existing one, you'll be taken to a detailed form to input or modify product information.

Add Product Form Edit Product View The comprehensive form for managing product details.

Product Details Section​

  • Product Name: The official name of your product.
  • Category: Select the appropriate category from a dropdown list.
  • Description: A detailed description of the product, its features, and benefits.
  • Currency: The currency for the price (e.g., USD).
  • Price: The selling price.
  • Availability: Select the current availability status.
  • Stock: Current quantity on hand.

Product Images Section​

  • Upload high-quality images (recommended: min 200x200 px).
  • Drag and drop or use an Upload button.

Checkout Questions Section​

This feature lets the bot ask specific questions during checkout (e.g., size, color, customization):

  • Available Questions: A list of predefined questions.
  • + Add New: Optionally add new ones.
  • Assigned Questions: Select and reorder questions for this product.

"Reordering questions will present them to users in a systematical sequence during the product checkout process."

Frequently Asked Questions (FAQ) Section​

Link existing FAQs related to this product:

  • Available Questions: General FAQs.
  • Assigned Questions: FAQs specifically linked to this product.

Click Save at the bottom when done.

Web Scraping Tab​

The Web Scraping tab allows you to automatically extract product information from e-commerce websites. This is ideal for businesses that want to quickly populate their product catalog by scraping existing online stores or catalogs.

Web Scraping Tab

How It Works​

  1. Create a Scraping Session - Provide the website URL and maximum number of products to extract
  2. AI Extraction - The system automatically crawls the website and identifies products
  3. Review Products - Review, approve, or reject the extracted products
  4. Import to Catalog - Import approved products into your ReadyChatAI product catalog

Creating a Scraping Session​

  1. Click "New Scraping Session" or the equivalent button
  2. Fill in the required information:
    • Website URL: The URL of the website to scrape (e.g., https://example-store.com)
    • Max Products: Maximum number of products to extract
  3. Submit and wait for the scraping to complete

Tips for Better Results:

  • Use the main store URL or a category page with multiple products
  • Ensure the website is publicly accessible (no login required)
  • Start with a smaller max products number to test the scraping quality

Session Status​

StatusDescription
In ProgressThe scraper is actively extracting products
CompletedScraping finished successfully
FailedAn error occurred during scraping
Partially CompletedSome products were extracted but issues occurred

Reviewing and Importing Products​

Once products are extracted, you can:

  • Approve - Mark products for import
  • Reject - Exclude products from import
  • Edit - Modify product details before importing
  • Bulk Actions - Approve All, Reject All, or select specific products

Click the "Import" button to import approved products into your catalog.

Import Files Tab​

The Import Files tab allows you to bulk import products via CSV files. This is useful for migrating existing product data or adding multiple products at once.

Import Files Tab

How It Works​

  1. Click the "Import Products" button at the top of the Products page
  2. Upload your CSV file with product data
  3. Map the CSV columns to product fields
  4. Review and confirm the import
  5. Monitor progress in the Import Files tab

CSV Format​

Your CSV file should include columns for:

  • Product Name (required)
  • Description
  • Price
  • Category
  • Stock/Quantity
  • Availability status
  • Image URLs

Import Sessions​

The Import Files tab shows all your import sessions with:

  • Status: In Progress, Completed, Failed, or Partially Completed
  • Products Found: Number of products detected in the file
  • Products Imported: Number successfully imported
  • Date: When the import was initiated

Click on any import session to view details and manage individual products.

Best Practices​

Rich Product Data = Smarter Bot The more detailed and accurate information you provide for your products (including image descriptions, linked FAQs, and checkout questions), the better your ReadyChatAI bot will be at showcasing them, answering queries, and facilitating a smooth sales process.

  • Keep Products Updated: Regularly update prices, availability, and descriptions
  • Use High-Quality Images: Clear images help customers and improve bot responses
  • Link FAQs: Associate relevant questions with products for better customer support
  • Organize with Categories: Use categories to keep your catalog organized