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Configure

Configuring Your AI Bot: Behavior & Personality​

The "Configure" section is where you fine-tune the core behavior, personality, and operational settings of your ReadyChatAI bot. These settings determine how your bot interacts with customers, what capabilities it has, and the underlying AI model it uses.

ReadyChatAI Bot Configuration Page   An overview of the AI Bot Configuration settings.

Bot Settings: Crafting Your Bot's Persona​

This initial group of settings focuses on how your bot presents itself and communicates.

Standard Professional Intro​

"Is there a standard professional intro you would like the bot to incorporate into the first replies?"

Here, you can define a default introductory message that your bot will use at the beginning of conversations. This helps set the tone and immediately inform users they are interacting with your virtual assistant.

You can also upload files that will always be sent with the introductory message.

Example: "Hello! I'm your virtual assistant here to help you with everything. Feel free to ask me anything or let me guide you through."

AI Reply Tone​

"What tone do you want the AI to reply to customers with?"

This setting allows you to choose the personality of your bot. The image shows "Professional" selected. Other options might include "Friendly," "Casual," "Witty," etc. Selecting the right tone ensures your bot aligns with your brand identity.

General Settings: Defining Operational Behavior​

This extensive list of toggle switches allows you to enable or disable various functionalities and behaviors for your bot:

Reply Delay​

"Do you want to put any delay before the bot replies to customers?"

Enabling this can make the bot's interaction feel more natural, mimicking human typing speed rather than responding instantaneously.

Announce It's a Bot​

"Do you want the AI to announce it is a bot?"

This setting addresses transparency. Some businesses prefer to clearly state that users are interacting with an AI, while others aim for a more seamless experience.

Allow Order Placements​

"Do you want the bot to allow customers to make orders?"

Essential for e-commerce. If enabled, your bot can guide customers through the ordering process.

Allow Appointment Setting​

"Do you want the bot to help set appointments?"

For service-based businesses, this enables the bot to schedule appointments with customers.

Deactivate Bot After Order​

"Do you want to deactivate the bot for a customer that places an order?"

This could be useful to ensure a human takes over for post-order support or to prevent further automated interaction with a customer who has just completed a key action.

Human-like Interaction​

"Do you want the bot to interact in a completely human-like manner?"

This likely influences various subtle aspects of the bot's language and response patterns to make it feel less robotic.

Enforce Message Limits​

"Do you want to enforce message limits for customers?"

This could be a control to prevent spam or excessively long interactions, potentially guiding users to more direct support if needed after a certain number of messages.

AI Model Selection​

This crucial setting determines the underlying artificial intelligence engine powering your bot:

  • The options shown are "GPT-4o" and "GPT-4o mini".
  • Selecting the appropriate model can impact the bot's sophistication, response quality, speed, and potentially cost. "GPT-4o" is generally a more powerful and capable model, while "GPT-4o mini" might be optimized for speed or efficiency in certain scenarios.
  • Consult ReadyChatAI's specific guidance or your subscription details to understand the differences and choose the best fit for your needs.

Social Media Auto-Reply Settings​

This powerful feature allows your bot to actively monitor and engage with customers on your social media posts. You can set up rules to automatically reply to comments on your Facebook and Instagram posts, answering common questions like "price?" or "more info?" directly in the comments section.

Prerequisite: Before setting up auto-replies, you must first connect your social media accounts on the Channels page.

Social Media Auto-Reply Settings   The main interface for managing your social media auto-reply rules

Creating a New Auto-Reply Rule​

To begin, click the Create Rule button. This will open a step-by-step guide to configure how your bot responds.

Step 1: Platform & Account​

Select Platform and Account First, you'll select the social media platform (Facebook or Instagram) and the specific account you want the rule to apply to

Step 2: Response Settings​

Configure Response Settings Here, you can enable the primary function for this rule. For instance, toggle on Comments to allow the bot to "Automatically reply to comments on your posts"

Step 3: Message & Keywords​

Define Message and Keywords This step defines what triggers the bot and how it replies

  • Add to keyword: Enter specific words or phrases that should trigger the auto-reply (e.g., "price", "cost", "info", "details").
  • Default Reply Message: Write the message you want the bot to send when a keyword is detected.
  • A system note reminds you: "If you don't have a specific reply, the bot will reply how it was trained." This means if a comment doesn't contain a keyword, the bot can still use its general knowledge to answer if it understands the query.

Step 4: Limits & Summary​

Set Limits and Review Summary To prevent your bot from appearing spammy, you can set operational limits

  • Max Replies Per Post: The maximum number of times the bot will reply to comments on a single post.
  • Max Replies Per Day: The total number of replies the bot can send across all posts in a 24-hour period.
  • Min Likes Required: Set a minimum number of likes a comment must have before the bot replies (can be set to 0).

Before finishing, review the Summary to ensure the rule is configured correctly, then click Create Rule.

Managing Existing Rules​

Once a rule is created, it will appear in a list under its respective platform (e.g., "Facebook Rules"). From here, you can:

  • Activate/Deactivate the entire rule using the main toggle switch next to the account name.
  • Toggle specific functions like "Comments" or "Direct Messages" on or off from the "General" tab.
  • Delete a rule entirely by clicking the trash can icon.

Saving Your Configuration​

After making your desired changes to any of these settings, ensure you click the "Save" button at the bottom of the page to apply them. Without saving, your adjustments will not take effect.

⚙️ Experiment and Iterate: The best bot configuration often comes from experimentation. Don't be afraid to try different settings, test them in the Playground, and adjust based on performance and user feedback. The "Configure" page is designed for you to easily update these settings as your needs evolve.

By thoughtfully adjusting these configurations, you can create a ReadyChatAI bot that is not only knowledgeable but also perfectly aligned with your brand's voice and operational requirements.