WhatsApp Campaign Troubleshooting

Answers for when a campaign will not start, stays sending, pauses, or people do not get it

Path: Communication > Mass sending

This page is part of WhatsApp Campaigns.

Common problems and what to do

The Start campaign button is disabled. A pre-send check has not passed. Read the text beside the failed check, fix it and press Check again. The most common ones: the permission confirmation is not ticked, the CSV was not uploaded yet (no recipients), or the template is not approved. See Pre-send checks.

My campaign has been "Sending" since yesterday. That is normal for a large campaign. There is a daily limit, and the campaign shows Daily limit reached with the time sending continues. See daily limits.

My campaign is Paused and I did not pause it. ReadyChatAI paused it to protect your number, and the reason is on the campaign. Fix it and press Resume. See Why did my campaign pause by itself?

The number shows "Payment method not confirmed yet". Meta reports that it is blocking that number from starting conversations. The cause can be a missing payment method or another problem on your WhatsApp Business Account; the pre-send checks of a draft show Meta's own explanation. For the payment method, see How to add a payment method.

Many people show as Excluded. Open Recipient activity, filter by Excluded and read the reasons. Usually they opted out, the number is invalid, or a skip option applied.

Someone says they did not get the message. Find them in Recipient activity. Sent without Delivered means Meta accepted it but it has not reached the phone. Failed shows the reason. Excluded means it was never sent to them.

I started a campaign by mistake. Press Stop right away. People still in the queue will not get the message; messages already sent cannot be recalled.

Can I resend to the people who failed? There is no resend button. Download the recipient list, filter the failed ones, and create a new campaign with a CSV of those numbers.

Can I edit a campaign after starting it? No. Stop it and create a new one. If you turn on Skip people who already got a campaign in the new one, the people already reached are left out.

Can I duplicate a campaign? Campaigns have no duplicate button; create a new one with the same template. Sequences do have Duplicate.

I don't see the New campaign button working. You need a WhatsApp number connected in Channels, and the Administrator role.

Mass sending disappeared from my menu, or the page says it was not found. It is not enabled for your account. Contact ReadyChatAI support.